Claims philosophy

“Kayzen’s claims ethos is simple: we pay valid claims promptly. Kayzen owns the claims process from start to finish, providing a personal, consistent and responsive service.

To make the claims journey as stress-free as possible, we partner with our clients, learning about their drivers, talking them through next steps, striving for transparency and avoiding surprises.

This claims philosophy aligns with Kayzen’s wider operating model, as we combine dedicated human interaction with value-add technological solutions, elevating Kayzen’s claims service above those who over-rely on outsourcing or technology for handling complex specialty claims.”

James Sterling, Kayzen’s Head of Claims