Underwriter Fronted
Tech Focused
Broker and Client Centric

As the founder of Kayzen Specialty, Charles aims to leverage his invaluable industry knowledge, fused with the latest technological advancements, to establish an ever evolving and progressive MGA that consistently delivers enhanced outcomes for all stakeholders.

With 30 years of experience in the London market in client-facing, broking and underwriting roles, Charles has successfully led financial lines teams in both the Company and Lloyd’s markets over the last 15 years, from start-ups to mature portfolios in both build and turnaround situations. His extensive experience across the value chain and with multiple insurers has given Charles a unique understanding and insight into what works and doesn’t work with clients, brokers, and employees.

“At Kayzen, we’re proud of our tech-driven underwriter-fronted model. Our differentiated technology infrastructure combined with human interaction elevates our service from ordinary to extraordinary. By reducing information asymmetry through efficient data processing and analyses, our Underwriters are free to do what they do best: underwriting more complex risks and deliver better outcomes for our brokers and clients.”

charles.boorman@kayzenspecialty.com
Tel: +44(0) 7494 964 443

With close to 20 years of experience in the insurance market, James brings an experienced client focused approach to Kayzen, with a keen understanding that the Claims function is the true shop window for any reputable specialty insurance provider looking to make good on the promise to pay. Having spent seven years as an insurance solicitor at a leading London law firm, James moved into senior technical claims handling roles within the London insurance market, focusing on Specialty Lines products such as Directors & Officers liability. More recently, James has held Head of Claims positions at two Lloyd’s Syndicates.

james.sterling@kayzenspecialty.com

Tel +44 (0)7974 240 815

A passionate advocate of financial risks, Craig is happiest conversing with brokers and their clients to ensure our products meet their needs and demands. With nearly four decades in underwriting, Craig has built an exceptional career in the industry. Starting at General Accident, Craig moved into Financial Lines at Chubb, where he spearheaded the development of their D&O, PTL, and Crime accounts in Scotland. After building this account, Craig joined Brit to expand their business across their UK regional network. Most recently, he helped transform RSA’s UK financial risks book through their SME and Delegated teams while supporting their London and regional offices.

craig.watson@kayzenspecialty.com

Tel +44 (0)7500 940 879

Matt has over fifteen years of experience as a Financial Lines Underwriter. He began his career at RSA and subsequently held positions with ACE and Chubb before spending the past nine years managing the regional portfolio at DUAL Corporate Risks. Throughout his career, he has honed his underwriting skills in various areas, including D&O, Management Liability, Pension Trustee Liability, Commercial Crime and Financial Institutions clients from SMEs to large multinationals.

matt.whiteoak@kayzenspecialty.com
Tel: +44 (0)7311 256 725