"Focus on the regions and service them really well” - Charles Boorman, Kayzen’s CEO, shares his straightforward approach to building stronger regional partnerships in insurance in this video interview with Insurance Business.
It's all about genuine relationships, listening to what brokers and clients actually need, and being flexible enough to adapt. He makes a compelling case for thoughtful automation that enhances human outcomes rather than replacing the personal touch that regional markets value most.
Fast-forward to 04:24 for Charles: watch here.
